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Senior Product Designer
Innovating in the emergency dispatching and public safety space
Public safety
Design systems
Team processes
Digital products
User research
Visual design
UX design


In my time at RapidDeploy, I helped to grow the design team from 3 team members to 6, alongside our design director, Lucas Artusi. As a Senior Product Designer, I was responsible for leading various design efforts, including the development of a new, from scratch design system, a redesign of the company’s flagship product, and general UX improvements, as well as taking on a mentorship role and shepherding design to the rest of the organization. By December 2021, when the company went through a round of layoffs which affected our whole design team, we had made significant progress towards bringing consistency to the suite of products, establishing the design system, creating a space for design in an industry that did not typically accept it, and helping coworkers understand what the impact of design and design research could be.


Nova Design System

Establishing RapidDeploy’s first design system

Radius Redesign

Redesigning RapidDeploy’s flagship mapping product

Radius + Telephony

Bringing call controls to the Radius product

Clear Sky (Coming soon!)

Reimagining emergency dispatching and call taking

DesignOps (Coming soon!)

Establishing how we work and collaborate

Feedback from my coworkers

Caitlin was a founding member of our design team at RapidDeploy. She was an integral and beloved part of our team, and was widely respected across the organization for her abilities as a designer and her orientation toward process, culture, and team building.

Caitlin was instrumental in the creation, development, and maintenance of our design system, a body of work she owned and evolved with input from the design, product, and engineering teams. She was the lead designer on the top-to-bottom redesign of Radius, RapidDeploy's tactical mapping application, which dramatically improved usability and accessibility. Caitlin had also begun to shape the redesign of RapidDeploy's computer-aided dispatch (CAD) platform, an incredibly complex product that, once again, Caitlin shaped into something approachable for new and experienced 911 telecommunications alike.

Caitlin's craft is outstanding, but perhaps more importantly, she's a fierce supporter of and generous collaborator with others both in and outside of design. She independently proposed, created, and led organization-wide efforts to instill knowledge of design throughout the company, and was heavily involved in efforts to improve and shape the culture of the organization.

I consider myself extremely fortunate to have gotten the chance to work with Caitlin. She's a rare combination of talent and heart, and any organization would be fortunate to have her.
Lucas Artusi, Director of Design @ RapidDeploy
I worked with Caitlin at RapidDeploy and her patience while working within the constraints and deadlines has helped us take a step back and make the right decisions in terms of investing in the future of our user experience. In addition to ensuring our team's design needs are met, Caitlin demonstrates she is an emotionally intelligent leader who cares not only about the products she's helping design, but the people who are building it.
James Alexander, Product Owner @ RapidDeploy
Working with Caitlin to solve problems in the Public Safety space has been a genuine highlight of my career. Caitlin is passionate about delivering quality designs that are always backed by user research. She has always been available to chat about improvements, talk through new ideas, work through issues, and even just bounce ideas off of. I can speak for the engineering team too and say that the professionalism and respect between the engineers, QA and Caitlin leading the design aspect was really wonderful to see. Caitlin also goes above and beyond outside of her role, ensuring that there are team building meetings setup, and even ensuring everyone gets a birthday card! I could not recommend Caitlin highly enough - she would be such an asset to any design team.
Rebecca de Beer, Product Manager @ RapidDeploy
Caitlin is an incredibly talented and passionate product designer. She has a knack for working directly with customers. She really listens to customer feedback and works hard to understand their workflow and assess the best solution. I would work with Caitlin again in a heartbeat if given the opportunity. She will be a valuable asset to any team at any company.
Leah Portnoy, Customer Success Manager @ RapidDeploy
I had the pleasure of working with Caitlin on some innovative 9-1-1 call-taking, call handling, and mapping projects at RapidDeploy. Throughout my career, I’ve always wanted to work with passionate, expert designers that care deeply about learning how our users work, and the environment in which they work, to produce incredible designs that truly deliver the best possible experience. Caitlin is exactly that kind of designer, and I was blessed with the opportunity to have worked with her.
It was especially inspiring to watch her roll up her sleeves and spend long days and nights in 9-1-1 Emergency Communication Centers by the sides of telecommunicators as they handled both routine and difficult calls, to learn how they do their jobs, how we can make their lives easier, and how we can give them additional tools to provide the absolute best emergency response. It was a perfect example of how dedicated Caitlin is to providing amazing designs and amazing solutions. I could not recommend her more highly enough, and she would be an incredible addition to any design team.
Brooks Shannon, VP of GIS @ RapidDeploy
I had the privilege to work with Caitlin on a product that was designed to optimize the workflow of first responders. Not only is Caitlin able to quickly turn ideas into beautiful functional designs but also solutions that are grounded in strong user research. Caitlin is a professional who has time and time again demonstrated the ability to deliver product designs that are inspired.

I’m happy to recommend Caitlin for anyone who’s looking for an amazing designer who has an eye for solving complex design challenges in a way that puts the users first.
Shane Sledge, Director of Product - Radius @ RapidDeploy
Caitlin is an incredible mentor and design leader. Not only is she strong in her craft, but she also uplifts and encourages those around her. I've learned so much about design principles, navigating cross-functional collaboration, and design <> business impact during our time together. She truly pushes the boundaries of what is possible in design and product. Working with Caitlin has been an honor, and anyone would be lucky to work with her.
Stephanie Ji, Product Designer @ RapidDeploy
Caitlin is amazing to work with. She is so incredibly talented and turns work around so fast. I'm always surprised when she says "It's already done." She has supported me with my design research, helping to take notes, synthesize, and ask questions in our research sessions. She is flexible and hard-working. Caitlin also is very involved in improving the culture at our company. She is the one who doesn't forget birthdays and creates the space for us to have difficult, but important, conversations. I would 1000% work with Caitlin again!
Becca Shuman, Design Researcher @ RapidDeploy
Working alongside Caitlin has been a tremendously delightful experience. Her refreshing eagerness to advocate on behalf of end user needs is exemplified by her "let's make it happen" approach. Not only has Caitlin established a robust, thorough design system that clearly articulates various component documentation and utilization for both designers and developers, but she also has helped established a healthy team culture and structure for not only her fellow designers but also colleagues/humans alike to thrive and grow. Because of her direct contributions, Caitlin's design proposals unexpectedly delights and improves end user needs and pain points (I say expectedly because public safety constituents are accustomed to settling for "just making it work somehow"). If your team values a designer that champions trust, communication, and human-first problem solving, look no further.
Missy Yarbrough, Product Designer @ RapidDeploy

Feedback from our customers

Leah and Caitlin welcomed all questions, praise, and critiques. They were responsive to topics they understood and honest when they needed to circle back with other RD team members. They both returned to our center to observe and answer more questions from our frontline staff. Just their presence brought out a huge volume of ideas and critiques from these dispatchers.
Director of Emergency Communications, CA Riverside
I truly appreciate you guys coming out here to see it all and asking for our input. Please don’t hesitate to reach out, you are always welcome here.